Can you tell us more about your background and how you got into the luxury short-term property management industry?
I was born and raised in Israel. My father was in the construction and development business. So I was constantly exposed to this industry from an early age. I picked up a lot of practical knowledge about its various aspects. Then I decided to move to Los Angeles to pursue my bigger dreams. At first, like many LA newcomers, I worked as a waiter. That was my first experience in hospitality. I knew I had a good understanding of the industry and customer service. Then I decided to go back to my roots. I dedicated myself to real estate construction and solar power. This time within the much bigger and more luxurious market of LA. I had acquired a lot of knowledge and connections in the industry. At some point, I discovered a niche to build my own business in – a luxury short-term rental and property management & Concierge services company.
What inspired you to found The Maimon Group, and how did you come up with the concept of providing “Inspired Experiences” for guests?
I genuinely enjoy the opulent lifestyle, and travel experiences that build your memories. And I am passionate about real estate. Then, as I mentioned, at some point I realized I am well-connected and have a lot of knowledge of the industry. And although I saw some great luxury rental companies, I felt something was missing. To me, a vacation rental service shouldn’t be offering just a place to stay. My vision was to provide the entire travel or lifestyle experience. And that includes a world of elements – from meticulous attention to detail to a broad spectrum of additional guest services.
Can you describe The Maimon Group’s approach to full-spectrum luxury short-term rentals & concierge services?
In short, our motto is to exceed expectations. Again, create all-encompassing inspired (Tal emphasizes) experiences. For guests, it starts with attention to detail. It is like when you are at a Four Seasons hotel – every napkin, every bottle, every setup is thought-through. Then, it’s instant response, like 24/7 support, ensuring everything goes smoothly, stress-free, and all issues are addressed in a timely manner. Then, welcoming and handling our guests’ most discerning requests. Do they want a giraffe? We will bring a giraffe to the house. Do they want a crazy limo with a white-glove chauffeur? It will be waiting for them wherever they need it. All in all, we strive to be the guest’s ultimate guide and go-to resource. So that they don’t remember us just as a landlord. They actually associate an entirely amazing experience they had–from A to Z–with The Maimon Group.
How do you and your team maintain the high standards that have earned The Maimon Group such a positive reputation in the industry?
The fuel to our company’s growth is our relationships with every stakeholder. Not only guests, but partner companies, owners, and real estate professionals. With guests, it is obviously by serving at our best ability and prioritizing long-term connections over making money once. When it comes to our owners, buyers, and investors, our guiding principle is to put their interests first. We are transparent, and we prioritize the relationship over closing deals. If we help them grow their service means we outperform the market and become stronger. It also means they will stay with us longer. Finally, with our partners, our goal is to grow together and empower each other.
What advice would you give to entrepreneurs who are looking to break into the luxury short-term property management industry?
Find the specific niche that you know thoroughly and in which you are well connected. Find the right people to work with you. It is crucially important that your team shares your culture and vision. Invest in quality, don’t look for quick-fix solutions. And above all, foster your relationships in all aspects of the business.
What are some of the challenges you have faced while building and growing The Maimon Group, and how have you overcome them?
The property management business can be stressful overall – at the end of the day, you are dealing with homes as complex constructions. Something always happens there that needs to be addressed immediately. Luxury homes require even more attention. You are also dealing with very different people – on the guest’s end and on the owner’s end. And you have to balance the two parties’ interests accordingly. And of course, the economic climate is often challenging. Like everyone, we experienced some hardships during COVID. For example, the obvious breakdown of the travel industry. But with the right approach, relationships, hard work, and the right team – we can overcome it all.
What are your future plans for The Maimon Group, and how do you see the company evolving in the coming years?
I see Maimon Group expanding globally. We like to become a reputed global brand for inspired travel experiences. We are establishing Maimon Group sub-brands such as Maimon Realty, Maimon Housekeeping, Maimon Club, etc. I see LPMS – our very own luxury property management system – to be the global connector and data aggregate for property managers, real estate agents, brokers, and independent booking agents all over the world.
Tal Maimon’s love for luxury, travel, and real estate has fueled the success of his company. He created The Maimon Group to offer top-notch short-term rentals and concierge services. Maimon wows his guests with his care, speed, and quality. He now wants to grow his brand and LPMS worldwide. His tip for newbies: find your niche, invest in quality, and build relationships.